EMERGENCY CONTACT

Call the Statewide Emergency Services Program (ESP)

Toll Free 877-382-1609

and enter your zip code to get the toll free phone number

for your local ESP provider

or click on:

MBHP ESP Boston Directory

ESP services and pop served

EMERGENCY SERVICES PROGRAMS (ESP)
Community-based emergency services are available to
help individuals having a mental health and/or substance abuse crisis!
There are alternatives to hospital emergency departments!

ESP Service Descriptions

All ESP providers answer a toll-free 800 # and provide in-person behavioral health crisis assessment, intervention, and stabilization services 24 hours per day/7 days per week/365 days per year (24/7/365).

Each ESP offers alternative settings in the community to hospital Emergency Departments (ED’s) for individuals seeking behavioral health services, voluntarily and/or when use of a hospital Emergency Department may not be medically necessary.

Mobile Crisis Intervention (MCI) for youth:

For MassHealth-enrolled youth up to 21, this service mobilizes to the home or other site where a youth is located.  Service is provided 24/7/365 at all locations.

Mobile crisis intervention services for adults:

Provides ESP services to adults, ages 21+ in their homes, residential programs, etc.  Service is provided 24/7/365;

• From 7 am to 8 pm, adult mobile services will be available at all locations.
• From 8 pm to 7 am, this service is available in residential programs and ED’s.
• Some ESP’s may provide additional hours for adult mobile services to all locations.

ESP community-based locations:

These locations are operated by the ESP, outside an ED, where ESP services are provided for all ages.  Operating hours for each location can be found in the ESP Directory at www.masspartnership.com

Community Crisis Stabilization:

This service provides a staff-secure, less restrictive and voluntary alternative to a psychiatric hospital, for ages 18+.  Service is 24/7/365.

Who Can Receive ESP Services

ESP services are available to individuals of all ages covered by the following public payers:

• All MassHealth (Medicaid) plans;
• Medicare; and
• Uninsured.

Many ESP’s also contract with commercial insurance companies to provide similar services.

Please go to www.masspartnership.com/esp for an electronic version of this flier, more details and periodic updates.