Text Size:

Click here to view the Emergency Services Programs Video



Samaritans’ at 877-870-4673. Samaritans primary suicide prevention program is the 24 Hour/7 day Telephone Befriending Service offered from two locations in Boston and Framingham. Anyone in need can use the support of Samaritans, which is free, confidential, anonymous, and is accessible any time of the day or night. Samaritan volunteers offer callers uncritical acceptance and respect in a comforting and understanding manner. In addition to supporting depressed, lonely and suicidal callers, this program also supports those calling with concerns for others.

Samariteens at 800-252-8336. Samarteens is a teen help line that provides confidential peer support and understanding to teens who are struggling with feelings of depression, loneliness and stress. From 3 pm to 9 pm on weekdays, and 9 am to 9 pm on weekends, this service is staffed by volunteers between the ages of 15 and 18; outside those hours, calls are answered by adult volunteers.

Call the Statewide Emergency Services Program (ESP)

Toll Free 877-382-1609

and enter your zip code to get the toll free phone number for your local ESP provider

or click on: Massachusetts Emergency Services Program 2.13ESP services and pop served

Community-based emergency services are available to help individuals having a mental health and/or substance abuse crisis! There are alternatives to hospital emergency departments!

ESP Service Descriptions

All ESP providers answer a toll-free 800 # and provide in-person behavioral health crisis assessment, intervention, and stabilization services 24 hours per day/7 days per week/365 days per year (24/7/365).

Each ESP offers alternative settings in the community to hospital Emergency Departments (ED’s) for individuals seeking behavioral health services, voluntarily and/or when use of a hospital Emergency Department may not be medically necessary.

Mobile Crisis Intervention (MCI) for youth:

For MassHealth-enrolled youth up to 21, this service mobilizes to the home or other site where a youth is located.  Service is provided 24/7/365 at all locations.

Mobile crisis intervention services for adults:

Provides ESP services to adults, ages 21+ in their homes, residential programs, etc.  Service is provided 24/7/365;

  • From 7 am to 8 pm, adult mobile services will be available at all locations.
  • From 8 pm to 7 am, this service is available in residential programs and ED’s.
  • Some ESP’s may provide additional hours for adult mobile services to all locations.

ESP community-based locations:

These locations are operated by the ESP, outside an ED, where ESP services are provided for all ages.  Operating hours for each location can be found in the ESP Directory at www.masspartnership.com

Community Crisis Stabilization:

This service provides a staff-secure, less restrictive and voluntary alternative to a psychiatric hospital, for ages 18+.  Service is 24/7/365.

Who Can Receive ESP Services

ESP services are available to individuals of all ages covered by the following public payers:

  • All MassHealth (Medicaid) plans;
  • Medicare; and
  • Uninsured.

Many ESP’s also contract with commercial insurance companies to provide similar services.

Please go to www.masspartnership.com/esp for an electronic version of this flier, more details and periodic updates.




Boston (Dorchester, South Boston, Roxbury, West Roxbury, Jamaica Plain, Mattapan, Roslindale, Hyde Park, Lower Mills), Brighton, Brookline, Charlestown, Chelsea, East Boston, Revere, Winthrop Boston Medical Center/Boston Emergency Services Team (B.E.S.T.)
24-hour access number: (800) 981-4357

Cambridge, Somerville

Cambridge, Somerville Boston Medical Center/Cambridge Somerville Emergency Services Team (C.S.E.S.T.)
24-hour access number: (800) 981-4357


Canton, Dedham, Dover, Foxboro, Medfield, Millis, Needham, Newton, Norfolk, Norwood, Plainville, Sharon, Walpole, Wellesley, Weston, Westwood, Wrentham Riverside Community Care
24-hour access number: (800) 529-5077

South Shore

Braintree, Cohasset, Hingham, Hull, Milton, Norwell, Quincy, Randolph, Scituate, Weymouth South Shore Mental Health (SSMH)
24-hour access number: (800) 528-4890

The Berkshires

Adams, Alford, Becket, Cheshire, Clarksburg, Dalton, Egrem0nt, Florida, Great Barrington, Hancock, Hinsdale, Lanesboro, Lee, Lenox, Monroe, Monterey, Mount Washington, New Ashford, New Marlboro, North Adams, Otis, Peru, Pittsfield, Richmond, Sandisfield, Savoy, Sheffield, Stockbridge, Tyringham, Washington, West Stockbridge, Williamstown, Windsor The Brien Center for Mental Health and Substance Abuse
24-hour access number: (800) 252-0227


Ashfield, Athol, Bernardston, Buckland, Charlemont, Colrain, Conway, Deerfield, Erving, Gill, Greenfield, Hawley, Heath, Leverett, Leyden, Millers Falls, Montague, New Salem, Northfield, Orange, Petersham, Phillipston, Rowe, Royalston, Shelburne, Shutesbury, Sunderland, Turners Falls, Warwick, Wendell, Whately Clinical & Support Options
24-hour access number: (800) 562-0112


Amherst, Chesterfield, Cummington, Easthampton, Florence, Goshen, Hadley, Hatfield, Middlefield, Northampton, Pelham, Plainfield, Westhampton, Williamsburg, Worthington Clinical & Support Options
24-hour access number: (800) 562-0112

Southern Pioneer Valley

Agawam, Belchertown, Blandford, Bondsville, Chester, Chicopee, East Longmeadow, Granby, Granville, Hampden, Holyoke, Huntington, Indian Orchard, Longmeadow, Ludlow, Monson, Montgomery, Palmer, Russell, South Hadley, Southampton, Southwick, Springfield, Thorndike, Three Rivers, Tolland, Ware, Westfield, West Springfield, Wilbraham Behavioral Health Network
24-hour access number: (800) 437-5922


Acton, Ashland, Arlington, Bedford, Belmont, Boxborough, Burlington, Carlisle, Concord, Framingham, Holliston, Hopkinton, Hudson, Lexington, Lincoln, Littleton, Maynard, Marlborough, Natick, Northborough, Sherborn, Southborough, Stow, Sudbury, Waltham, Watertown, Wayland, Westborough, Wilmington, Winchester, Woburn Advocates
24-hour access number: (800) 640-5432

North County

Ashburnham, Ashby, Ayer, Barre, Berlin, Bolton, Clinton, Fitchburg, Gardner, Groton, Harvard, Hubbardston, Lancaster, Leominster, Lunenburg, New Braintree, Oakham, Pepperell, Princeton, Rutland, Shirley, Sterling, Templeton, Townsend, Westminster, Winchendon Community HealthLink, Inc.
24-hour access number: (800) 977-5555

South County

Bellingham, Blackstone, Brimfield, Brookfield, Charlton, Douglas, Dudley, East Brookfield, Franklin, Holland, Hopedale, Medway, Mendon, Milford, Millville, Northbridge, North Brookfield, Oxford, Southbridge, Sturbridge, Sutton, Upton, Uxbridge, Wales, Warren, Webster, West Brookfield Riverside Community Care
24-hour access number: (800) 294-4665


Auburn, Boylston, Grafton, Holden, Leicester, Millbury, Paxton, Shrewsbury, Spencer, West Boylston, Worcester Community HealthLink, Inc.
24-hour access number: (866) 549-2142

North Essex

Amesbury, Beverly, Boxford, Danvers, Essex, Georgetown, Gloucester, Groveland, Hamilton, Haverhill, Ipswich, Manchester by the Sea, Marblehead, Merrimac, Middleton, Newbury, Newburyport, Peabody, Rockport, Rowley, Salem, Salisbury, Topsfield, Wenham, West Newbury Northeast Behavioral Health
24-hour access number:(866) 523-1216 or 978-744-1585Haverhill area: 800-281-3223 or978-521-7777


Andover, Lawrence, Methuen, North Andover Northeast Behavioral Health
24-hour access number: (877) 255-1261or978-620-1520


Billerica, Chelmsford, Dracut, Dunstable, Lowell, Tewksbury, Tyngsboro, Westford Northeast Behavioral Health
24-hour access number: (800) 830-5177or978-322-5120


Everett, Lynn, Lynnfield, Malden, Medford, Melrose, Nahant, North Reading, Reading, Saugus, Stoneham, Swampscott, Wakefield Eliot Community Services
24-hour access number: (800) 988-1111

Southern Coast

Acushnet, Carver, Dartmouth, Duxbury, Fairhaven, Halifax, Hanover, Hanson, Kingston, Marion, Marshfield, Mattapoisett, New Bedford, Pembroke, Plymouth, Plympton, Rochester, Wareham Child and Family Services of New Bedford
24-hour access number: (877) 996-3154


Abington, Avon, Bridgewater, Brockton, East Bridgewater, Easton, Holbrook, Rockland, Stoughton, West Bridgewater, Whitman Brockton Multi-Service Center
24-hour access number: (877) 670-9957

Cape Cod and The Islands

Aquinnah, Barnstable, Bourne, Brewster, Chatham, Chilmark, Cotuit, Dennis, Eastham, Edgartown, Falmouth, Gay Head, Gosnold, Harwich, Hyannis, Mashpee, Nantucket, Oak Bluffs, Orleans, Osterville, Provincetown, Sandwich, Tisbury, Truro, Wellfleet, West Tisbury, Woods Hole, Yarmouth Cape  & Islands Emergency Services
24-hour access number: (800) 322-1356

Fall River

Fall River, Freetown, Somerset, Swansea, Westport Corrigan Mental Health Center
24-hour access number: (877) 425-0048

Taunton, Attleboro

Attleboro, Berkley, Dighton, Lakeville, Mansfield, Middleborough, North Attleboro, Norton, Raynham, Rehoboth, Seekonk, Taunton Norton Emergency Services
24-hour access number: (800) 660-4300